Shipping Return & Refund Policy

At Ninja Electricals, we aim to deliver your electrical products quickly, safely, and affordably. This policy explains our shipping process, return rules, and refund procedures.

1. Shipping Policy

Order Processing

  • Orders are processed within 24–48 hours of payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

Delivery Time

  • Standard delivery time: 3–7 working days, depending on location.

  • Remote area deliveries may take longer.

Shipping Charges

  • Shipping costs are calculated at checkout based on weight, location, and courier rates.

  • Free shipping may be offered during special promotions.

Tracking Orders

  • Once shipped, you will receive a tracking link via email/SMS to monitor delivery.

2. Return Policy

We accept returns in the following cases:

  • Damaged product received.

  • Defective product or not functioning as described.

  • Wrong product delivered.

Conditions for Return:

  • Request must be made within 7 days of delivery.

  • Product must be unused, in original packaging, with all accessories and proof of purchase.

  • Certain items (e.g., clearance stock, customized products) may not be eligible for return.

3. Replacement Policy

  • If your product is eligible for return, you can choose a replacement instead of a refund.

  • Replacement will be shipped once we receive and inspect the returned product.

4. Refund Policy

  • Refunds are processed within 5–7 working days after product inspection and approval.

  • Refunds will be issued to your original payment method.

  • For Cash on Delivery orders, refunds will be made via bank transfer (you’ll need to provide bank account details).

5. Non-Returnable Items

  • Products without original packaging or accessories.

  • Items damaged due to customer misuse.

  • Clearance or final-sale items.

6. How to Request a Return or Refund

Contact our support team with your order details at:

Ninja Electricals
Email Us: contactus@ninjaelectricals.in
Call Us: +919453053692

Ninja Electricals is committed to providing a hassle-free shopping experience. Your satisfaction is our priority.

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